Don't hesitate to place an order now. They worked together to approve a replacement bracelet for about the same value. The millimeter is our standard unit of measurement for jewelry dimensions. This company is a SCAM with jewelry. If you visit the Spring field Mall location, Faviba will take good care of you. KAY Outlet offers engraving on select merchandise. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. New setting for $500 with my stones put into it or b. Really on a Sunday? To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. The ring came in perfect condition, no scratches or anything. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Kay Jewelers - Just ok | Glassdoor Kay Corporate Office Headquarters HQ Shipping has always been top notch and quality too. You're in the right place! 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. For payments and other help, contact Kay credit card customer support at 855-506-2499. I have also spoken to customer service at corporate. Let us know in the comment section below! Granted, it was pre owned, but still. From guiding you to the perfect engagement ring to handling a purchase-related question. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche You can always get a free shipping coupon at KAY Jewelers. Have a 4k ring that was defective. We're Available. Service 10. KAY Jewelers offers engraving on select merchandise. .main-header .primary-navigation ul li.nav-link.hover, Learn More. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings You will be required to sign for your merchandise when you arrive to pick it up. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com color: #515666; That's a great deal. Why do you measure jewelry in millimeters? I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Store manager wouldn't exchange or refund. Original review: Feb. 26, 2023. I love my Leo diamonds. 23.8 miles away from Kay Jewelers. Great Staff and very pleasent and helpful. Kay Jewelers Corporate Office Headquarters Presently, Kay jewelers is in breach of two contracts that I have with them. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. .js-responsive-image { Please do NOT purchase a wedding ring or any JEWELRY from this company. A diamond's value is determined by its carat weight, color, cut and clarity. It was 25% off. This complaint was posted by a verified customer. There was no one in the store but workers standing around . If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. cart reminders from KAY at the cell number used . 5 Ways To Personalize Your Anniversary Gift. a:hover { Compare Coupons patiently and you may be able to get a 10% OFF. The whole experience has been awful, do not shop at Kay! Kay Jewelers: My son order a ring for I and my sons gf why was it You have added the max number of Favorites. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . I don't believe that we should be charged. you can get $200 off some orders from KAY Jewelers. 30 days? they accept all major credit cards, PayPal, and Apple Pay. I hardly wear the ring, and Ive spent close to 14,000$ on it. Don't worry, the conditions for using this coupon are very broad. You can find contact details for Kay Jewelers above. At Kay.com, they strive to provide the best customer service possible. ForLocations, The World's Best For Customer Service Info. Contact Us - Kay Jewelers When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Advisory Board for Business Development - LinkedIn Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb So don't forget to put the discount to use. You are going to save $50 OFF with it. I ordered a pre owned ring on 11/28 and I received it by 12/6. Do Kay Jewelers Increase The Credit Limit? Also got a gem of a gift for Mom. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. I went to pick up and the associate could not find my ring- what a mess? Grab your savings right now. I am beyond frustrated with the service department at Kay Jewelers. A company you know and trust. Kay Jewelers Customer Satisfaction Survey Sweeps .owl-carousel .owl-controls .owl-pagination .owl-page span { Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. TargetCW. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. without changing your browser settings you agree to their use. Enjoy reading our tips and recommendations. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. KAY at Your Service. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. All other gemstones are referred to as semi-precious. I just LOVE MY NEW BEAUTIFUL NEW RING. They are a disgusting corporation!! All I get is a runaround. Sign in to add more and ensure your Favorites will be available on all your devices. I contacted my bank for a dispute and Kay finally refunded me my money. read more. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. We went to the Kay Jewelers located in Pentagon Mall. Learn more What is Kay Jewelers return and refund policy? Find over 27 million businesses in the United States on The Official Yellow Pages website. Join Our Email List and Receive a Special Offer! No, one in the store informed us of a promotion for 18months. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. E-mail us at Kay credit customer service or call 1-800-877-3616. You can contact their customer service team by phone at 1-800-539-0066 or by email at. It came out because the JEWELRY IS NOT A GOOD QUALITY! We owed $320.00 as of Nov.10, 2022. HotDeals uses cookies from third-parties or affiliate networks to I am beyond frustrated with the service department at Kay Jewelers. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. You will be notified via email that we have received your returned order and that your method of payment has been credited. Top of the Page, Do you have a trade-in policy? Most orders will arrive within 3-5 business days. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. I am beyond delighted!! I contacted a representative, Katley M, and stated I wanted to cancel. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. I would like to receive my e card immediately. I wouldnt recommend this place at all. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. The ring was there the next day Friday after I was told it was gonna be about 5 days. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Top 496 Kay Jewelers Reviews - ConsumerAffairs Or you may exchange it within 90 days of purchase at any Kay Jewelers. Will I have to pay shipping charges if I request in-store pick up? I am set to get married in two weeks. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. They claimed some orders were not able to be cancelled and mine was one of them. When will my credit card be charged for my in-store pick up? Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Top of the Page, Can I have someone other than me pick up my order? Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. } I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. cart reminders from KAY at the cell number used . Solitaire Engagement Rings | Kay I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Privacy Policy. That ring is worth 3x that amount now, and $600 for it is unacceptable. KAY . The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. They are not willing to take the interest off. A worker name Susan immediately was pressuring my boyfriend to buy right away. Excellent Service. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Top of the Page, When will my credit card be charged for my in-store pick up? In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Top of the Page, Do all rings come in the same size or are there different sizes available? On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Strength in coaching and producing an environment where customer service and surpassing standards is at the . They will only take your money and never fix your jewelry properly. Please try again. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. I would like to write a letter to your corporate offices. 8:30am - 10:00pm; Tue. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. The best part is that she did this on one of the busiest weekends for Kay Jewelers! From guiding you to the perfect engagement ring to handling a purchase-related question. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Well start sending you the news you need delivered straight to you. I am currently experiencing the same issue! When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. This is the 2nd employee they have let go that was a wonderful representative. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Call KAY Jewelers customer support team and get help with any problems. Kay Jewelers Customer Service Representative Salaries in the - Indeed Yes, they offer complimentary gift wrapping on all orders. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. They treat their employees like numbers. Frequently Asked Questions - Kay Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Copyright 2022 Consumers Unified LLC. The store is refusing to do that as well. A link has directed you to this review. Horrible material and so over priced. Desired outcome: If your finger is a different size, we can adjust the ring. Average Customer Rating. Our content is intended to be used for general information purposes only. What address can I use? I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Kay Jewelers customer service and expertise. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Not a phone call. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! If you have a payment history and your account is in good standing, you may be . Log in - Kay Jewelers
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